SaaS IT Support Engineer (ITSM)

Zinier; Santa Fe Capital; Remote; ARS 76,867,000 - 107,614,000; Full time

Job summary

Assurant is seeking a Technical Support Associate to deliver first-level IT support across the organization. The role involves incident management, request fulfillment, and ITIL-aligned process adherence to ensure a high standard of service delivery.

Responsibilities include troubleshooting hardware, software, and network issues, maintaining SLAs, and collaborating with internal teams and vendors to resolve incidents. Fluent in English and Spanish is required.

Qualifications

• Associate's or Bachelor's Degree in Information Technology, Computer Systems, Computer Science or Engineering, or equivalent experience.
• At least two years of experience in a Technical Support/Help Desk role.
• Strong analytical, troubleshooting, and problem-solving skills.
• Experience administering and supporting Microsoft 365 services.
• Experience with identity and access management solutions (Active Directory, Okta).
• Knowledge of DNS, DHCP, and networking fundamentals.

Responsibilities

• Provide first-level support for hardware, software, telecommunications, mobile devices, and network connectivity issues.
• Troubleshoot and resolve routine technical incidents affecting end users and business operations.
• Respond to requests for support, installation, configuration, relocation, and removal of hardware and software.
• Own and track incidents and service requests through resolution, ensuring SLAs are met.
• Administer ITSM processes related to Incident Management and Request Fulfillment.
• Collaborate with internal teams and vendors to resolve escalated issues.
• Maintain effective communication with end users throughout the support lifecycle.

Skills

Analytical skills

Troubleshooting

Customer service

Bilingual EN/ES

Education

Bachelor's in IT/Computer Science

Tools

Microsoft 365

Active Directory

Okta

DNS/DHCP

ITSM tooling

Job description

Assurant is seeking a Technical Support Associate to deliver first-level IT support across the organization. The role involves incident management, request fulfillment, and ITIL-aligned process adherence to ensure a high standard of service delivery.

Responsibilities include troubleshooting hardware, software, and network issues, maintaining SLAs, and collaborating with internal teams and vendors to resolve incidents. Fluent in English and Spanish is required.