First-Line IT Support Specialist (ITSM focus)

Assurant; Tandil; Presencial; ARS 83 301 000 - 128 737 000; Tempo integral

Resumo da oferta

Assurant is seeking a Technical Support Associate to provide first-level IT support across hardware, software, and network issues. You will manage incidents, fulfill service requests, and uphold SLAs while collaborating with IT teams and vendors.

Requirements include 2+ years in IT support, experience with M365, IAM (AD/Okta), DNS/DHCP, and ITSM concepts. Strong English and Spanish communication are essential.

Qualificações

• Associate's or Bachelor's Degree in Information Technology, Computer Systems, Computer Science or Engineering, or equivalent experience.
• At least two (2) years of experience in Technical Support, Help Desk, Service Desk, Desktop Support, or similar IT support role.
• Experience administering and supporting Microsoft 365 services.
• Experience with identity and access management solutions (e.g., Active Directory, Okta).
• Knowledge of DNS, DHCP, and networking fundamentals.
• Understanding of cybersecurity fundamentals, endpoint protection, phishing awareness, and security incident escalation procedures.
• Familiarity with endpoint management solutions such as Microsoft Intune, endpoint provisioning, and device compliance management.
• Knowledge of IT Service Management (ITSM) concepts and processes.

Responsabilidades

• Provide first-level support for hardware, software, telecommunications, mobile devices, and network connectivity issues.
• Perform troubleshooting, diagnosis, and resolution of routine technical incidents affecting end users and business operations.
• Respond to requests for support, installation, configuration, relocation, and removal of hardware and software provided by the company.
• Own and track incidents and service requests through resolution, ensuring compliance with established SLAs.
• Administer and maintain IT service management processes related to Incident Management and Request Fulfillment.
• Identify recurring issues, incident trends, and service improvement opportunities and communicate findings to appropriate IT teams.
• Collaborate with internal technical teams and third-party vendors to resolve escalated incidents and service requests.
• Provide excellent customer service and maintain effective communication with end users throughout the support lifecycle

Conhecimentos

Analytical skills

Troubleshooting

Problem solving

Microsoft 365

Identity & Access Management

Active Directory

Okta

DNS

DHCP

Networking fundamentals

Cybersecurity fundamentals

Microsoft Intune

ITSM concepts

SLA management

English & Spanish communication

Formação académica

IT-related degree or equivalent experience

Ferramentas

ServiceNow

Jira Service Management

Freshservice

Ivanti

ManageEngine

Descrição da oferta de emprego

Assurant is seeking a Technical Support Associate to provide first-level IT support across hardware, software, and network issues. You will manage incidents, fulfill service requests, and uphold SLAs while collaborating with IT teams and vendors.

Requirements include 2+ years in IT support, experience with M365, IAM (AD/Okta), DNS/DHCP, and ITSM concepts. Strong English and Spanish communication are essential.