First-Line SaaS Support Engineer (ITSM)

Uptalent.Io; Santa Fe Capital; À distance; ARS 420 000 - 700 000; Plein temps

Résumé du poste

Assurant is seeking a Technical Support Associate to provide first-level IT support and maintain IT services across the organization. The role focuses on incident management, request fulfillment, SLA adherence, and continuous service improvement following ITIL practices.

Required two+ years in technical support, experience with Microsoft 365, and knowledge of AD/Okta and networking basics. Ability to communicate in Spanish and English is essential.

Qualifications

• Two+ years in Technical Support/Help Desk/Service Desk
• Experience administering Microsoft 365 services
• Experience with identity management (AD/Okta)
• Knowledge of DNS, DHCP and networking fundamentals
• ITIL/ITSM concepts and processes

Responsabilités

• Provide first-level hardware, software, telecom and network support
• Troubleshoot and resolve routine incidents affecting end users and operations
• Handle requests for installation, configuration, relocation and removal of hardware/software
• Own and track incidents and requests through resolution per SLAs
• Maintain ITSM processes for Incident Management and Request Fulfillment
• Identify recurring issues and communicate improvements to IT teams
• Collaborate with IT teams and vendors to resolve escalations
• Maintain excellent customer communication throughout the support lifecycle

Connaissances

Analytical thinking

Troubleshooting

Customer service

Communication

Formation

Associate's or Bachelor's Degree in IT/CS/Engineering

Outils

Microsoft 365

Active Directory

Okta

DNS/DHCP

Intune

Description du poste

Assurant is seeking a Technical Support Associate to provide first-level IT support and maintain IT services across the organization. The role focuses on incident management, request fulfillment, SLA adherence, and continuous service improvement following ITIL practices.

Required two+ years in technical support, experience with Microsoft 365, and knowledge of AD/Okta and networking basics. Ability to communicate in Spanish and English is essential.