Remote SaaS Support Engineer — ITSM & IT Ops

Motorolasolutions; Santa Fe Capital; Remote; ARS 700,000 - 1,000,000; Full time

Job summary

Assurant is seeking a technically capable IT Support Associate to deliver first-level support for hardware, software, and networking, ensuring SLAs are met. The role emphasizes ITSM processes, incident management, and continuous service improvement aligned with ITIL best practices.

Fluency in Spanish and English is required. Responsibilities include diagnosing issues, coordinating with IT teams and vendors, and maintaining documentation while delivering excellent customer service across the

Qualifications

• Associate's or Bachelor's degree in Information Technology, Computer Science, Engineering or equivalent.
• At least two years in technical support, help desk or service desk roles.
• Strong troubleshooting, communication, and customer service skills.

Responsibilities

• Provide first-level support for hardware, software, and networking issues.
• Troubleshoot, diagnose, and resolve routine incidents affecting end users.
• Handle requests for installation, configuration, and removal of IT assets.
• Own incidents and requests through SLAs and maintain ITSM process adherence.

Skills

Troubleshooting

Customer service

ITIL ITSM

DNS/DHCP knowledge

English and Spanish

Team collaboration

Education

Associate's or Bachelor's Degree in Information Technology / Computer Science / Engineering

Tools

Microsoft 365

Active Directory

Okta

Microsoft Intune

Job description

Assurant is seeking a technically capable IT Support Associate to deliver first-level support for hardware, software, and networking, ensuring SLAs are met. The role emphasizes ITSM processes, incident management, and continuous service improvement aligned with ITIL best practices.

Fluency in Spanish and English is required. Responsibilities include diagnosing issues, coordinating with IT teams and vendors, and maintaining documentation while delivering excellent customer service across the