Remote SaaS Support Specialist

Smartrecruiters, Inc.; Santa Fe Capital; Remote; ARS 600,000 - 900,000; Full time

Job summary

Assurant is seeking an IT Help Desk Associate to deliver first-level support for hardware, software, and network issues across the organization. You will ensure service delivery meets SLAs while maintaining strong end-user satisfaction.

The role requires ITSM familiarity, incident management, and collaboration with internal teams and vendors. Bilingual English/Spanish communication is essential, with a commitment to ongoing learning.

Qualifications

• Associate's or Bachelor's degree in Information Technology, Computer Systems, CS or Engineering.

Responsibilities

• Provide first-level IT support for hardware, software, telecommunications, mobile devices, and network connectivity issues.
• Troubleshoot and resolve routine incidents affecting end users and operations.
• Respond to requests for installation, configuration, relocation, and removal of hardware/software.
• Own incidents and service requests through resolution per SLAs.
• Administer ITSM processes related to Incident Management and Request Fulfillment.
• Identify recurring issues and communicate improvements to IT teams.
• Collaborate with internal teams and vendors to resolve escalations.
• Provide excellent customer service and maintain communication throughout the lifecycle.

Skills

Analytical thinking

Troubleshooting

Customer service

English-Spanish communication

Microsoft 365 administration

Identity and access management

DNS & DHCP networking

ITSM knowledge

Incident Management

Education

Associate's or Bachelor's Degree in Information Technology, Computer Systems, Computer Science or Engineering

Tools

Active Directory

Okta

Microsoft Intune

Microsoft 365

Job description

Assurant is seeking an IT Help Desk Associate to deliver first-level support for hardware, software, and network issues across the organization. You will ensure service delivery meets SLAs while maintaining strong end-user satisfaction.

The role requires ITSM familiarity, incident management, and collaboration with internal teams and vendors. Bilingual English/Spanish communication is essential, with a commitment to ongoing learning.