Remote IT Support Engineer – SaaS & ITSM Specialist

Quickmail; Santa Fe Capital; Remote; ARS 1,000,000 - 1,800,000; Full time

Job summary

Assurant is seeking a Technical Support Associate to provide first-level IT support across the organization, maintaining hardware, software, and network services. The role focuses on incident management, request fulfillment, and SLA compliance while aligning with ITIL best practices.

The candidate should have 2+ years in IT support and strong English/Spanish communication. Responsibilities include troubleshooting, configuring devices, and collaborating with internal teams and vendors to resolve

Qualifications

• Associate's or Bachelor's Degree in Information Technology, Computer Systems, Computer Science or Engineering, or equivalent experience.
• At least two (2) years of experience in a Technical Support, Help Desk, Service Desk, Desktop Support, or similar IT support role.
• Experience administering and supporting Microsoft 365 services.
• Experience with identity and access management solutions (e.g., Active Directory, Okta).
• Knowledge of DNS, DHCP, and networking fundamentals.
• Understanding of cybersecurity fundamentals, endpoint protection, phishing awareness, and security incident escalation procedures.
• Familiarity with endpoint management solutions such as Microsoft Intune, endpoint provisioning, and device compliance management.
• Knowledge of IT Service Management (ITSM) concepts and processes.
• Understanding of Incident Management, Request Fulfillment, escalation procedures, and SLA management.
• Strong customer service orientation and commitment to delivering a positive end-user experience.
• Excellent written, verbal, and interpersonal communication skills in Spanish and English.

Responsibilities

• Provide first-level support for hardware, software, telecommunications, mobile devices, and network connectivity issues.
• Perform troubleshooting, diagnosis, and resolution of routine technical incidents affecting end users and business operations.
• Respond to requests for support, installation, configuration, relocation, and removal of hardware and software provided by the company.
• Own and track incidents and service requests through resolution, ensuring compliance with established Service Level Agreements (SLAs).
• Administer and maintain IT service management processes related to Incident Management and Request Fulfillment.
• Identify recurring issues, incident trends, and service improvement opportunities and communicate findings to appropriate IT teams.
• Collaborate with internal technical teams and third-party vendors to resolve escalated incidents and service requests.
• Provide excellent customer service and maintain effective communication with end users throughout the support lifecycle

Skills

Microsoft 365

Active Directory

Okta

Identity management

Networking basics

Cybersecurity basics

Intune

ITSM

Incident management

Customer service

Bilingual EN/ES

Education

Associate's or Bachelor's Degree in IT

Job description

Assurant is seeking a Technical Support Associate to provide first-level IT support across the organization, maintaining hardware, software, and network services. The role focuses on incident management, request fulfillment, and SLA compliance while aligning with ITIL best practices.

The candidate should have 2+ years in IT support and strong English/Spanish communication. Responsibilities include troubleshooting, configuring devices, and collaborating with internal teams and vendors to resolve