Remote SaaS Support Engineer — ITSM Focus

Smartrecruiters, Inc.; Santa Fe Capital; Remote; ARS 480,000 - 720,000; Full time

Job summary

Assurant is seeking an IT Technical Support Associate to deliver first-level support for hardware, software, and network issues. You will manage incidents, fulfill IT service requests, and maintain SLA compliance while collaborating with IT teams and vendors.

The role requires strong English/Spanish communication, ITIL familiarity, and a Bachelor's or Associate degree in IT or related fields. Join a global company focused on secure, connected services.

Qualifications

• Associate's or Bachelor's degree in Information Technology, Computer Science or Engineering, or equivalent.
• Two+ years in technical support, help desk, or service desk roles.
• Strong analytical and troubleshooting skills; customer-focused mindset.

Responsibilities

• Provide first-level support for hardware, software, networking, and mobile devices.
• Troubleshoot and resolve routine incidents affecting end users and business ops.
• Handle requests for installation, configuration, relocation, and removal of IT assets.
• Own and track incidents and service requests through resolution with SLAs.
• Administer IT service management processes for Incident Management and Request Fulfillment.
• Identify recurring issues and communicate improvement opportunities to IT teams.
• Collaborate with internal teams and vendors to resolve escalated incidents.
• Maintain excellent customer service and clear user communication throughout the lifecycle.

Skills

Microsoft 365

Identity & access mgmt

DNS and DHCP

Cybersecurity basics

ITSM concepts

Spanish & English communication

Education

Associate's or Bachelor's in IT or related

Tools

Microsoft Intune

Job description

Assurant is seeking an IT Technical Support Associate to deliver first-level support for hardware, software, and network issues. You will manage incidents, fulfill IT service requests, and maintain SLA compliance while collaborating with IT teams and vendors.

The role requires strong English/Spanish communication, ITIL familiarity, and a Bachelor's or Associate degree in IT or related fields. Join a global company focused on secure, connected services.