SaaS IT Support Engineer II — Frontline ITSM & End-User

NCR Atleos

Santa Fe Capital

Remote

ARS 64,569,000 - 95,316,000

Full time

2 days ago

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Job summary

Assurant is seeking a Technical Support Associate to deliver first-level IT support, manage incidents, and support ITSM processes in a fast-paced environment. You will work with Microsoft 365, AD, Okta, and Intune to maintain secure access and device compliance while ensuring high customer satisfaction.

The role requires 2+ years in technical support, strong troubleshooting, and clear communication in Spanish and English.

Qualifications

Associate's or Bachelor's Degree in Information Technology, Computer Systems, Computer Science or Engineering, or equivalent experience.

Responsibilities

Provide first-level support for hardware, software, telecommunications, mobile devices, and network connectivity issues.
Perform troubleshooting, diagnosis, and resolution of routine technical incidents affecting end users and business operations.
Respond to requests for support, installation, configuration, relocation, and removal of hardware and software provided by the company.
Own and track incidents and service requests through resolution, ensuring compliance with established Service Level Agreements (SLAs).
Administer and maintain IT service management processes related to Incident Management and Request Fulfillment.
Identify recurring issues, incident trends, and service improvement opportunities and communicate findings to appropriate IT teams.
Collaborate with internal technical teams and third-party vendors to resolve escalated incidents and service requests.
Provide excellent customer service and maintain effective communication with end users throughout the support lifecycle