IT Service Engineer – First-Line Support

Maxit Consulting - Max Corporate Group

Santa Fe Capital

On-site

ARS 600,000 - 900,000

Full time

42 hours ago

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Job summary

Assurant is seeking a Technical Support Associate to deliver first-line IT support for end users, covering hardware, software, networks and access management. You will follow ITIL-aligned practices to handle incidents, requests and SLA compliance while collaborating with IT teams and vendors.

Candidates should have 2+ years in technical support, a degree in IT, and experience with Microsoft 365, AD/Okta, and Intune. Strong English/Spanish communication is essential.

Qualifications

Associate's or Bachelor's Degree in IT or related field.
Minimum 2 years in technical support or help desk roles.
Experience administering Microsoft 365 services.
Knowledge of AD/Okta and identity management.
Strong communication in Spanish and English.

Responsibilities

Provide first-level support for hardware, software, and network issues.
Troubleshoot incidents and resolve routine problems for end users.
Handle requests for installation, configuration, and removal of hardware/software.
Own and track incidents through SLAs and document resolutions.
Support ITSM processes including Incident Management and Request Fulfillment.

Skills

Analytical skills

Troubleshooting

Customer service

Microsoft 365

Identity management

Education

Associate's or Bachelor's Degree in IT

Bachelor's Degree in Computer Science/Engineering

Tools

Microsoft 365

Active Directory

Okta

Microsoft Intune

DNS

Job description

Candidates should have 2+ years in technical support, a degree in IT, and experience with Microsoft 365, AD/Okta, and Intune. Strong English/Spanish communication is essential.

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