Frontline IT Support Specialist (Service Desk & ITIL)

Manatal; Santa Fe Capital; Sur place; ARS 64 569 000 - 107 614 000; Plein temps

Résumé du poste

Assurant seeks a Technical Support Associate to deliver first-line IT support across hardware, software, and network services. You will manage incidents per ITIL-based ITSM practices, coordinate with internal teams and vendors, and ensure high-quality end-user support in both Spanish and English.

Ideal candidates hold a IT-focused degree and 2+ years in a tech support role, with solid knowledge of Microsoft 365, AD/OKTA, DNS/DHCP, and endpoint management.

Qualifications

• Associate's or Bachelor's Degree in Information Technology, Computer Systems, Computer Science or Engineering, or equivalent experience.
• 2+ years of experience in Technical Support, Help Desk, Service Desk, Desktop Support, or similar IT support role.

Responsabilités

• Provide first-level support for hardware, software, telecommunications, mobile devices, and network connectivity issues.
• Troubleshoot, diagnose, and resolve routine technical incidents impacting end users and business operations.
• Respond to support requests including installation, configuration, relocation, and removal of hardware/software.
• Own and track incidents and service requests through resolution per SLAs.
• Administer ITSM processes related to Incident Management and Request Fulfillment.
• Identify recurring issues and communicate findings for service improvements.
• Collaborate with internal teams and vendors to resolve escalated incidents.
• Deliver excellent customer service and maintain clear end-user communication.

Connaissances

Analytical thinking

Troubleshooting

Problem solving

Microsoft 365

Identity and access management

Active Directory

Okta

Networking basics (DNS/DHCP)

Cybersecurity basics

Intune/endpoint management

ITSM concepts

Incident management

Request fulfillment

SLA management

Spanish and English communication

Formation

Associate's or Bachelor's degree in IT/CS/Engineering

Outils

Microsoft 365

ITSM platforms (ServiceNow/Jira Service Management/Freshservice)

IT asset management tools

Identity and access management tools

Description du poste

Assurant seeks a Technical Support Associate to deliver first-line IT support across hardware, software, and network services. You will manage incidents per ITIL-based ITSM practices, coordinate with internal teams and vendors, and ensure high-quality end-user support in both Spanish and English.

Ideal candidates hold a IT-focused degree and 2+ years in a tech support role, with solid knowledge of Microsoft 365, AD/OKTA, DNS/DHCP, and endpoint management.