Remote IT Support Engineer (Tier 2/3)

Coinscapture; Santa Fe Capital; Remote; ARS 600,000 - 1,000,000; Full time

Job summary

Assurant is seeking a Technical Support Associate to deliver first-line IT support across hardware, software, and network systems. The role emphasizes ITSM processes, incident management, and SLA adherence, with a focus on user experience and end-user communication.

The ideal candidate has 2+ years in IT support, strong knowledge of Microsoft 365, AD/Okta identity management, and networking fundamentals, plus excellent English/Spanish communication skills.

Qualifications

• Two years of experience in Technical Support, Help Desk, Service Desk, Desktop Support, or similar IT support role.
• Experience administering Microsoft 365 services.
• Experience with identity and access management (AD, Okta).
• Knowledge of DNS, DHCP, and networking fundamentals.
• Understanding of ITSM concepts, incidents, requests, SLAs.

Responsibilities

• Provide first-level support for hardware, software, telecoms, mobile devices, and network issues.
• Troubleshoot, diagnose, and resolve routine incidents affecting end users and operations.
• Respond to support requests for hardware/software installation, configuration, relocation, and removal.
• Own and track incidents through resolution and SLA compliance.
• Administer ITSM processes related to Incident Management and Request Fulfillment.
• Identify recurring issues and propose service improvements with IT teams.
• Collaborate with internal teams and vendors to resolve escalated requests.
• Maintain excellent customer service and clear communication throughout the support lifecycle.

Skills

IT support experience

Microsoft 365 administration

Active Directory

Okta

DNS & DHCP fundamentals

ITSM

Incident management & SLA

Bilingual English/Spanish

Customer service

Education

Associate's or Bachelor's Degree in IT or related field

Tools

Intune

Job description

Assurant is seeking a Technical Support Associate to deliver first-line IT support across hardware, software, and network systems. The role emphasizes ITSM processes, incident management, and SLA adherence, with a focus on user experience and end-user communication.

The ideal candidate has 2+ years in IT support, strong knowledge of Microsoft 365, AD/Okta identity management, and networking fundamentals, plus excellent English/Spanish communication skills.