Roadside Assistance Specialist - Bilingual

24hours Group; Buenos Aires; On-site; ARS 1,339,200 - 2,008,800; Full time

Job summary

24hours Group in Buenos Aires, Argentina, seeks a Call Center Agent to handle inbound calls for towing and roadside assistance. You will assess situations, gather details, coordinate with dispatch, and provide accurate information in a fast-paced environment.

The role requires bilingual English and Spanish, strong communication, empathy, and the ability to stay calm under pressure. On-site work with rotating shifts, including nights and weekends, 24/7 coverage.

Qualifications

• Senior high school or equivalent; degree is a plus.
• Bilingual English and Spanish (spoken and written) required.
• Experience in customer service, call centers, or sales preferred.
• Strong verbal and written communication skills.
• Comfortable using computers, CRM software, and call center applications.
• Proficient in Google Maps for locating customer sites.

Responsibilities

• Handle a high volume of inbound calls for towing and roadside assistance.
• Assess customer issues, gather details, and coordinate with dispatch.
• Provide accurate information on services, pricing, and arrival times.
• Convert inquiries into confirmed service requests and document interactions.
• Escalate complex issues and maintain CRM/dispatch records.
• Meet KPIs for call quality, handling time, and customer satisfaction.

Skills

Bilingual English/Spanish

Communication skills

CRM software

Google Maps proficiency

Calm under pressure

Multitasking

Education

Senior high school graduate

Bachelor's degree is a plus

Tools

CRM software

Job description

24hours Group in Buenos Aires, Argentina, seeks a Call Center Agent to handle inbound calls for towing and roadside assistance. You will assess situations, gather details, coordinate with dispatch, and provide accurate information in a fast-paced environment.

The role requires bilingual English and Spanish, strong communication, empathy, and the ability to stay calm under pressure. On-site work with rotating shifts, including nights and weekends, 24/7 coverage.