Bilingual Call Center Agent: Towing & Roadside Support

24hours Group; San Miguel de Tucumán; Presencial; ARS 400 000 - 650 000; Tempo integral

Resumo da oferta

24hours Group in San Miguel de Tucumán, Argentina, is hiring a Call Center Agent to handle inbound towing and roadside assistance inquiries. You will gather details, assess customer needs, and coordinate with dispatch to ensure prompt service while delivering clear information and empathetic support.

Ideal applicants have senior high school or higher, bilingual English/Spanish, and prior contact center experience.

Qualificações

• Senior High School diploma required; Bachelor’s degree considered a plus.
• Bilingual proficiency in English and Spanish (spoken and written) is required.
• Prior experience in customer service, call centers, or sales is preferred.
• Strong verbal and written communication skills are essential.
• Comfortable using computers, CRM software, and call center applications.

Responsabilidades

• Handle a high volume of inbound calls from customers requesting towing and roadside assistance services.
• Actively listen to customers, assess vehicle issues, and identify appropriate solutions.
• Collect accurate service information including location, vehicle details, issue type, and destination if towing.
• Provide clear information on services, pricing, ETA, and procedures.
• Convert inquiries into confirmed service requests and address questions or concerns.
• Coordinate with dispatchers and service providers to ensure timely and accurate assignments.
• Keep customers informed of status, ETA, and updates or delays.
• Document interactions, service requests, and dispatch information in the CRM.
• Meet or exceed KPIs such as call quality, conversion, handling time, and customer satisfaction.

Conhecimentos

Bilingual English/Spanish

Call center

Customer service

Sales

Formação académica

Senior High School diploma

Bachelor’s degree a plus

Ferramentas

CRM software

Google Maps

Descrição da oferta de emprego

24hours Group in San Miguel de Tucumán, Argentina, is hiring a Call Center Agent to handle inbound towing and roadside assistance inquiries. You will gather details, assess customer needs, and coordinate with dispatch to ensure prompt service while delivering clear information and empathetic support.

Ideal applicants have senior high school or higher, bilingual English/Spanish, and prior contact center experience.