Bilingual Call Center Agent - Towing & Roadside Support

24 Hours Group; Córdoba; On-site; ARS 29,771,651 - 44,657,477; Full time

Job summary

24 Hours Group in Córdoba, Argentina, is looking for an Office-based Call Center Agent. The role involves handling inbound calls for towing and roadside assistance, assessing customer needs, and coordinating timely help.

The ideal candidate is bilingual in English and Spanish, with strong communication skills and must be comfortable using CRM software. Full-time availability on a Pacific Standard Time (PST) schedule is required, and the company operates 24/7.

Qualifications

• Bilingual proficiency in English and Spanish is required.
• Prior experience in customer service, call centers, or sales is preferred.
• Must be available to work full-time on a PST schedule.

Responsibilities

• Handle inbound calls from customers requesting towing and roadside assistance.
• Collect accurate service information from customers.
• Coordinate with dispatchers to ensure timely job assignment.

Skills

Bilingual proficiency in English and Spanish

Strong verbal and written communication skills

Ability to think quickly and provide appropriate solutions

Comfortable using computers and CRM software

Proficient in Google Maps

Education

Senior High School graduate or equivalent

Bachelor’s degree is a plus

Tools

CRM software

Google Maps

Job description

24 Hours Group in Córdoba, Argentina, is looking for an Office-based Call Center Agent. The role involves handling inbound calls for towing and roadside assistance, assessing customer needs, and coordinating timely help.

The ideal candidate is bilingual in English and Spanish, with strong communication skills and must be comfortable using CRM software. Full-time availability on a Pacific Standard Time (PST) schedule is required, and the company operates 24/7.