Bilingual Roadside & Towing Support Agent

24 Hours Group; Ciudad de Mendoza; On-site; ARS 44,657,477 - 59,543,302; Full time

Job summary

24 Hours Group in Mendoza, Argentina, is seeking a Call Center Agent to manage inbound calls related to towing and roadside assistance services. The role demands excellent communication, empathy, and the ability to remain calm in emergencies.

The ideal candidate should be bilingual in English and Spanish and possess strong customer service skills. Full-time availability aligned with Pacific Standard Time (PST) is required. This position requires on-site work in a 24/7 operational environment, including rotating shifts.

Qualifications

• Bilingual proficiency in English and Spanish required.
• Prior experience in customer service or call centers preferred.
• Strong ability to handle multiple tasks and calls efficiently.

Responsibilities

• Handle inbound calls from customers requesting towing assistance.
• Gather accurate service details and document customer interactions.
• Provide clear information regarding services and coordinate with dispatch.

Skills

Bilingual in English and Spanish

Verbal and written communication skills

Proficiency in Google Maps

Education

Senior High School or equivalent

Bachelor’s degree

Tools

CRM software

Call center applications

Job description

24 Hours Group in Mendoza, Argentina, is seeking a Call Center Agent to manage inbound calls related to towing and roadside assistance services. The role demands excellent communication, empathy, and the ability to remain calm in emergencies.

The ideal candidate should be bilingual in English and Spanish and possess strong customer service skills. Full-time availability aligned with Pacific Standard Time (PST) is required. This position requires on-site work in a 24/7 operational environment, including rotating shifts.