Office-based_Call Center Agent (Buenos Aires, Argentina)

24hours Group; Buenos Aires; Vor Ort; ARS 1.339.200 - 2.008.800; Vollzeit

Zusammenfassung

24hours Group in Buenos Aires, Argentina, seeks a Call Center Agent to handle inbound calls for towing and roadside assistance. You will assess situations, gather details, coordinate with dispatch, and provide accurate information in a fast-paced environment.

The role requires bilingual English and Spanish, strong communication, empathy, and the ability to stay calm under pressure. On-site work with rotating shifts, including nights and weekends, 24/7 coverage.

Qualifikationen

• Senior high school or equivalent; degree is a plus.
• Bilingual English and Spanish (spoken and written) required.
• Experience in customer service, call centers, or sales preferred.
• Strong verbal and written communication skills.
• Comfortable using computers, CRM software, and call center applications.
• Proficient in Google Maps for locating customer sites.

Aufgaben

• Handle a high volume of inbound calls for towing and roadside assistance.
• Assess customer issues, gather details, and coordinate with dispatch.
• Provide accurate information on services, pricing, and arrival times.
• Convert inquiries into confirmed service requests and document interactions.
• Escalate complex issues and maintain CRM/dispatch records.
• Meet KPIs for call quality, handling time, and customer satisfaction.

Kenntnisse

Bilingual English/Spanish

Communication skills

CRM software

Google Maps proficiency

Calm under pressure

Multitasking

Ausbildung

Senior high school graduate

Bachelor's degree is a plus

Tools

CRM software

Jobbeschreibung

Buenos Aires, Argentina | Posted on 07/01/2026

As a Call Center Agent, you will be responsible for handling inbound calls from customers requesting towing and roadside assistance services. Your primary role is to assess each customer's situation, gather accurate service details, provide timely information, and coordinate with dispatch to ensure prompt assistance. This role requires excellent communication skills, sound judgment, empathy, and the ability to remain calm in a fast-paced, emergency-response environment.

Handle a high volume of inbound calls from customers requesting towing and roadside assistance services.

Actively listen to customers, assess their vehicle issues, and identify the appropriate towing or roadside assistance solution.

Collect accurate service information, including the customer's location, vehicle details, issue type, destination (if towing is required), and any special service requirements.

Provide clear and accurate information regarding available services, pricing, estimated arrival times, and service procedures.

Convert customer inquiries into confirmed service requests by effectively communicating service options and addressing customer questions or concerns.

Coordinate with dispatchers and service providers to ensure timely and accurate job assignment and completion.

Keep customers informed of service status, estimated arrival times, and any updates or delays.

Handle customer concerns professionally and escalate complex issues when necessary.

Accurately document customer interactions, service requests, and dispatch information in the company's CRM or dispatch system.

Meet or exceed key performance indicators (KPIs), including call quality, service request conversion, average handling time, and customer satisfaction.

Maintain knowledge of towing and roadside assistance services, company policies, and call-handling procedures to provide accurate and efficient support.

Requirements

Senior High School graduate or equivalent (Bachelor’s degree is a plus).

Bilingual proficiency in English and Spanish (spoken and written) is required, with the ability to communicate effectively with customers in both languages.

Prior experience in customer service, call centers, or sales is preferred.

Strong verbal and written communication skills.

Comfortable using computers, CRM software, and call center applications.

Proficient in Google Maps to accurately identify customer locations and assist with efficient dispatch coordination.

Ability to think quickly, assess customer needs, and provide appropriate solutions in a fast-paced environment.

Capable of handling multiple calls and tasks efficiently while maintaining accuracy and professionalism.

Must be available to work full-time on a Pacific Standard Time (PST) schedule.

Experience in towing services, roadside assistance, dispatch, or related industries is an advantage.

Willing and able to work on-site in the office.

Agents must be available to work shifts aligned with Pacific Standard Time (PST).

The call center operates 24/7, and agents will work in rotating shifts, including nights, weekends, and holidays.