Remote US Customer Service Specialist

Virtustant; Santa Fe Capital; Remote; ARS 49,195,000 - 79,942,000; Full time

Job summary

Mendoza Traveling with Mich is seeking a friendly, professional Customer Service Representative to join our remote team. You will handle inquiries via phone, email, chat, and other channels, provide product and policy information, assist with reservations, and follow up to ensure customer satisfaction.

Ideal candidates have excellent communication skills, strong problem-solving abilities, and the ability to stay calm under pressure while delivering a positive customer experience in a remote

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, hospitality, travel, or administrative roles preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Professional and friendly attitude.
• Ability to remain calm and helpful in difficult situations.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and prioritize effectively.
• Comfortable using computers, email, CRM systems, and other digital tools.

Responsibilities

• Respond to customer inquiries by phone, email, chat, and other channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers to ensure needs are addressed.
• Maintain accurate customer information and communication records in company systems.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Coordinate with internal teams to resolve customer requests.
• Maintain a positive, professional, and solution-oriented attitude.
• Meet established customer service, quality, and productivity standards.
• Protect customer confidentiality and follow company policies and procedures.

Skills

Customer service

Communication

Problem solving

Teamwork

Attention to detail

Multitasking

CRM systems

Independent worker

English/Spanish bilingual

Education

High school diploma

Tools

CRM software

Job description

Mendoza Traveling with Mich is seeking a friendly, professional Customer Service Representative to join our remote team. You will handle inquiries via phone, email, chat, and other channels, provide product and policy information, assist with reservations, and follow up to ensure customer satisfaction.

Ideal candidates have excellent communication skills, strong problem-solving abilities, and the ability to stay calm under pressure while delivering a positive customer experience in a remote