Remote Customer Service Specialist - Reservations & Support

Virtustant; La Pampa; Remote; ARS 38,434,000 - 64,569,000; Full time

Benefits offered by this job

Competitive compensation

Training and professional development

Supportive team environment

Career growth opportunities

Job summary

Mendoza Traveling with Mich is seeking a Remote Customer Service Representative to join our team. You will handle inquiries via phone, email, and chat, providing accurate product information and assisting with reservations and changes.

We value a professional, friendly demeanor, strong communication, and the ability to work independently in a remote setting. Training and development opportunities are offered as part of a collaborative team environment.

Qualifications

• High school diploma or equivalent.
• Prior customer service, hospitality, sales, travel, or administrative experience preferred.
• Excellent verbal and written communication.
• Strong interpersonal and problem-solving abilities.
• Professional and friendly attitude.
• Ability to remain calm and helpful when handling difficult situations.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and prioritize effectively.
• Comfortable using computers, email, CRM systems, and other digital tools.
• Ability to work independently and as part of a team.

Responsibilities

• Respond to customer inquiries by phone, email, chat, and other communication channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with requests, reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers to ensure their needs have been addressed.
• Maintain accurate customer information and communication records in company systems.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Coordinate with internal teams to resolve customer requests.
• Maintain a positive, professional, and solution-oriented attitude.
• Meet established customer service, quality, and productivity standards.
• Protect customer confidentiality and follow company policies and procedures.
• Perform other customer service-related duties as assigned.

Skills

Verbal communication

Written communication

Interpersonal skills

Problem solving

Teamwork

Organizational skills

Attention to detail

Multitasking

Calm under pressure

Education

High school diploma

Tools

CRM systems

Email

Job description

Mendoza Traveling with Mich is seeking a Remote Customer Service Representative to join our team. You will handle inquiries via phone, email, and chat, providing accurate product information and assisting with reservations and changes.

We value a professional, friendly demeanor, strong communication, and the ability to work independently in a remote setting. Training and development opportunities are offered as part of a collaborative team environment.