Remote Customer Care & Reservations Specialist

Blackbird Ventures Pty; Buenos Aires; Remote; ARS 700.000 - 1.100.000; Vollzeit

Benefits dieser Stelle

Competitive compensation

Training and development opportunities

Collaborative team environment

Career growth opportunities

Zusammenfassung

Mendoza Traveling with Mich is seeking a friendly, professional Customer Service Representative to join our team in a remote capacity. The role focuses on assisting customers with questions, reservations, and general support while maintaining a professional demeanor.

Ideal candidates communicate clearly, solve problems efficiently, and uphold a high standard of customer experience. The position reports to the Customer Service Manager and offers full-time hours in a remote work setup.

Qualifikationen

• High school diploma or equivalent.
• Experience in customer service, hospitality, travel, or administration preferred.
• Excellent verbal and written communication.
• Ability to stay calm and helpful in difficult situations.
• Strong attention to detail and organizational skills.
• Bilingual English/Spanish is a plus.
• Experience with CRM systems is preferred.

Aufgaben

• Respond to customer inquiries by phone, email, chat, and other channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist with bookings, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers to ensure needs are addressed.
• Maintain accurate customer information in company systems.
• Escalate complex issues when necessary.
• Coordinate with internal teams to resolve requests.
• Maintain a positive, professional, and solution-oriented attitude.
• Meet established customer service, quality, and productivity standards.

Kenntnisse

Verbal communication

Written communication

Interpersonal skills

Problem solving

Attention to detail

Organizational skills

Ausbildung

High school diploma or equivalent

Tools

CRM systems

Jobbeschreibung

Mendoza Traveling with Mich is seeking a friendly, professional Customer Service Representative to join our team in a remote capacity. The role focuses on assisting customers with questions, reservations, and general support while maintaining a professional demeanor.

Ideal candidates communicate clearly, solve problems efficiently, and uphold a high standard of customer experience. The position reports to the Customer Service Manager and offers full-time hours in a remote work setup.