Remote Travel Customer Support Specialist

Exp. Group. Llc; Buenos Aires; Remote; ARS 46,120,000 - 92,241,000; Full time

Benefits offered by this job

Competitive pay

Training opportunities

Growth potential

Remote work

Job summary

Mendoza Traveling with Mich is hiring a Customer Service Representative for a fully remote role. You will handle inquiries via phone, email, chat, and other channels, providing accurate information and support while maintaining a professional, customer-focused approach.

The ideal candidate has strong communication skills, a service-oriented mindset, and the ability to manage multiple tasks with attention to detail in a fast-paced environment. Training and development opportunities are offered.

Qualifications

• High school diploma or equivalent required.
• Previous customer service, hospitality, sales, travel, or administrative experience preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.

Responsibilities

• Respond to customer inquiries by phone, email, chat, and other channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with requests, reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers to ensure needs are addressed.
• Maintain accurate customer information in systems.
• Escalate complex issues to the appropriate department or supervisor.
• Coordinate with internal teams to resolve requests.
• Maintain a positive, professional, solution-oriented attitude.
• Meet established customer service, quality, and productivity standards.

Skills

Verbal communication

Written communication

Customer service

Problem solving

Multitasking

Teamwork

Education

High school diploma

Tools

CRM systems

Email tools

Job description

Mendoza Traveling with Mich is hiring a Customer Service Representative for a fully remote role. You will handle inquiries via phone, email, chat, and other channels, providing accurate information and support while maintaining a professional, customer-focused approach.

The ideal candidate has strong communication skills, a service-oriented mindset, and the ability to manage multiple tasks with attention to detail in a fast-paced environment. Training and development opportunities are offered.