Remote Tier 3 Kubernetes Support Engineer – AI Vision

Manatal-264; Buenos Aires; Remote; ARS 136,310,000 - 181,747,000; Full time

Job summary

Proofpoint is a remote-friendly role based in Córdoba, Argentina, supporting LATAM clients and requiring availability for US East Coast business hours. You will join a global cybersecurity team focusing on enterprise email, cloud, and collaboration platforms, delivering deep technical support and rapid problem resolution.

Onboarding includes platform training, internal processes, and certifications related to the AI vision platform.

Qualifications

• 2+ years of technical support experience at Tier 2/3 level.
• Strong troubleshooting across software, infrastructure and networking.
• Experience working with enterprise customers directly.
• English communication skills, written and verbal.

Responsibilities

• Provide Tier 2 / Tier 3 technical support to enterprise customers.
• Troubleshoot Kubernetes-based deployments, software, infrastructure, hardware, networking, and configuration issues.
• Reproduce customer environments and run tests to diagnose technical problems.
• Work directly with customers during technical discussions and troubleshooting sessions.
• Escalate complex issues and product bugs to Engineering and drive resolution.

Skills

Fluent English communication

Customer interaction

Tools

Kubernetes

Linux

Networking

Job description

Proofpoint is a remote-friendly role based in Córdoba, Argentina, supporting LATAM clients and requiring availability for US East Coast business hours. You will join a global cybersecurity team focusing on enterprise email, cloud, and collaboration platforms, delivering deep technical support and rapid problem resolution.

Onboarding includes platform training, internal processes, and certifications related to the AI vision platform.