Remote Technical Support Consultant - Global

SupportYourApp; Argentina; Remoto; ARS 37.090.000 - 74.179.000; Tempo integral

Benefícios oferecidos por esta vaga

Flexible schedule

Fully remote

Inclusive international environment

Compensation in USD

Referral rewards

No time-tracking

Resumo da vaga

SupportYourApp is seeking a Technical Support Consultant to deliver top-tier support via email and chat for global clients. You will build strong customer relationships, stay updated with tools, and ensure data security while meeting KPIs.

This role emphasizes multilingual collaboration and a customer-centric approach in a fully remote setup. Ideal candidates have VPS and Windows Server experience, familiarity with trading platforms, and excellent English communication.

Qualificações

• Experience in a technical support role.
• Familiar with VPS setup and management.
• Strong knowledge of Windows Server administration.
• Familiarity with TradingView, TradeStation, NinjaTrader.
• Excellent English communication (C1).
• Analytical thinking and research skills.
• Positive, proactive and responsible attitude.
• Reliable PC with stable internet connection (≥50 Mbps download, 40 Mbps upload).

Responsabilidades

• Deliver outstanding technical support via emails and chats.
• Build strong and lasting customer relationships.
• Keep up with evolving tools and technology.
• Handle sensitive customer data with care and security.
• Apply the latest customer happiness practices.
• Maintain deep understanding of client solutions and meet KPI.
• Communicate with developers and cross-functional specialists.

Conhecimentos

English (C1)

Technical support experience

VPS setup and management

Windows Server administration

Trading platforms familiarity

Analytical thinking

Proactive attitude

Reliable internet connection

Ferramentas

CRM systems

Descrição da vaga

SupportYourApp is seeking a Technical Support Consultant to deliver top-tier support via email and chat for global clients. You will build strong customer relationships, stay updated with tools, and ensure data security while meeting KPIs.

This role emphasizes multilingual collaboration and a customer-centric approach in a fully remote setup. Ideal candidates have VPS and Windows Server experience, familiarity with trading platforms, and excellent English communication.