Remote Technical Support Consultant - Trading Platforms
Supportyourapp-1
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Benefits offered by this job
Job summary
SupportYourApp is hiring a Technical Support Consultant to deliver expert support via email and chat, build strong customer relationships, and stay current with evolving tools and technology. You will handle sensitive data securely and collaborate with developers and cross-functional teammates.
Ideal candidates have English at C1 or higher, hands-on technical support experience, VPS and Windows Server knowledge, and familiarity with trading platforms such as TradingView, TradeStation and
Qualifications
- Excellent English communication skills (C1) required.
- Experience in a technical support role.
- Experience with VPS setup and management.
- Strong understanding of Windows Server administration.
- Familiarity with trading platforms such as TradingView, TradeStation, and NinjaTrader.
- Strong analytical thinking and research skills.
Responsibilities
- Deliver outstanding technical support via emails and chats.
- Build strong and lasting customer relationships.
- Keep up with evolving tools and technology.
- Handle sensitive customer data with care and security.
- Apply the latest customer happiness practices.
- Maintain deep understanding of client solutions and meet KPIs.
- Communicate with developers and cross-functional specialists.
Skills
Tools
Job description
SupportYourApp is hiring a Technical Support Consultant to deliver expert support via email and chat, build strong customer relationships, and stay current with evolving tools and technology. You will handle sensitive data securely and collaborate with developers and cross-functional teammates.
Ideal candidates have English at C1 or higher, hands-on technical support experience, VPS and Windows Server knowledge, and familiarity with trading platforms such as TradingView, TradeStation and
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