Remote Global Customer Support Consultant

Supportyourapp-1; Buenos Aires; Remote; ARS 27,817,000 - 46,362,000; Full time

Benefits offered by this job

Fixed schedule: Wed-Sun, 5 PM-1 AM UTC

Fully remote

Competitive USD compensation

Supportive leadership and growth

Job summary

SupportYourApp is seeking a Customer Support Consultant to deliver top-tier assistance via chat, phone, and email while building lasting client relationships. The role emphasizes security, data privacy, KPI achievement, and collaboration with developers across languages.

Ideal candidates have at least 1 year in customer support, English at C1, and experience with Freshdesk and Google Workspace. The position offers fully remote work in an international environment and USD compensation.

Qualifications

• 1+ year of experience in a customer support role.
• CRM experience, preferably with Freshdesk.
• Proficiency with Google Workspace (Gmail, Docs, Sheets, Drive).
• Strong troubleshooting skills, with the ability to identify issues and find effective solutions.
• Analytical mindset and the ability to interpret information to make sound decisions.

Responsibilities

• Deliver outstanding customer support via chat, phone calls and emails.
• Build strong and lasting customer relationships.
• Keep up with evolving tools and technology.
• Handle sensitive customer data with care and security.
• Apply the latest and greatest customer happiness practices.
• Maintain deep understanding of client solutions and meet KPI.
• Communicate with developers and cross-functional specialists.

Skills

English C1

1+ year customer support

Troubleshooting

Analytical mindset

Team player

Google Workspace

Tools

Freshdesk

Google Workspace

Job description

SupportYourApp is seeking a Customer Support Consultant to deliver top-tier assistance via chat, phone, and email while building lasting client relationships. The role emphasizes security, data privacy, KPI achievement, and collaboration with developers across languages.

Ideal candidates have at least 1 year in customer support, English at C1, and experience with Freshdesk and Google Workspace. The position offers fully remote work in an international environment and USD compensation.