Remote SaaS Technical Support Specialist

SupportYourApp

Santa Fe Capital

Remote

ARS 92,241,000 - 146,048,000

Full time

2 days ago

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Benefits offered by this job

Remote work

Flexible scheduling

Onboarding & training

Job summary

Assurant is hiring a Technical Support Representative for a fully remote SaaS role focused on construction-permitting software. You will handle customer calls, troubleshoot platform issues, and guide users through workflows to resolve problems quickly.

The ideal candidate has at least 2 years in technical support, strong English communication, and experience with SaaS platforms, incident management, and CRM tools. Join a collaborative team and contribute to continuous service improvement.

Qualifications

Associate's or Bachelor's Degree in Information Technology, Computer Systems, Computer Science or Engineering, or equivalent experience.
At least two (2) years of experience in Technical Support, Help Desk, Service Desk, Desktop Support, or similar IT support role.

Responsibilities

Handle inbound customer calls and provide professional, timely, and solution-oriented support.
Troubleshoot issues related to platform functionality, account setup, document uploads, permit filings, and general software usage.
Guide customers step by step through platform features, workflows, and processes to help them resolve issues independently.
Conduct platform demonstrations and walkthroughs to introduce customers to key features and explain how to use the system effectively.
Investigate problems by analyzing available information, identifying potential root causes, and determining the best course of action.
Take ownership of customer issues from initial contact through resolution, escalating more complex cases when necessary.
Follow up with customers to confirm that solutions are working and ensure a positive support experience.