Remote SaaS Technical Support Specialist

Crowdstrike Inc.; Rosario; Remote; ARS 75,728,000 - 106,019,000; Full time

Benefits offered by this job

Fully remote role with flexible hours

Structured onboarding and ongoing培训

Job summary

Crowdstrike Inc. is seeking a Technical Support Representative for a fully remote role serving US-based contractors. You will assist customers with platform navigation, troubleshooting, and demonstrations while delivering an exceptional experience.

The role emphasizes owning customer issues, analyzing root causes, and communicating technical information clearly. A strong background in SaaS support, CRM tools, and Excel is valued, with flexible scheduling and onboarding provided.

Qualifications

• Minimum 2 years of experience in customer service, technical support, or similar
• Fluent English, both spoken and written
• Experience with software platforms, SaaS products, CRM systems, or similar tools
• Experience delivering live platform demos or onboarding sessions is valued
• Strong analytical and problem-solving skills with root-cause analysis
• Excellent attention to detail and ability to handle information accurately
• Tech-minded, eager to learn new tools and software
• Proficiency in Excel and spreadsheets
• Clear communication of technical concepts to varied audiences
• Ownership and proactive attitude in handling issues

Responsibilities

• Handle inbound customer calls with professional, timely, and solution-oriented support
• Troubleshoot platform functionality, account setup, document uploads, permit filings, and general usage
• Guide customers through platform features and workflows with step-by-step demonstrations
• Conduct platform demonstrations to introduce key features and workflows
• Investigate issues by analyzing data, identify root causes, and determine actions
• Own customer issues from initial contact to resolution, escalate when needed
• Follow up with customers to ensure solutions work and satisfaction

Skills

Customer service

Analytical thinking

Problem solving

Communication

Ownership

Tools

GoHighLevel

HubSpot

CRM platforms

Excel

Job description

Crowdstrike Inc. is seeking a Technical Support Representative for a fully remote role serving US-based contractors. You will assist customers with platform navigation, troubleshooting, and demonstrations while delivering an exceptional experience.

The role emphasizes owning customer issues, analyzing root causes, and communicating technical information clearly. A strong background in SaaS support, CRM tools, and Excel is valued, with flexible scheduling and onboarding provided.