Remote SaaS Technical Support Specialist

Kraken.Com; La Pampa; Remote; ARS 63,611,000 - 95,417,000; Full time

Benefits offered by this job

Fully remote

Flexible scheduling

Structured onboarding

Career growth

Technical training

Job summary

Kraken.Com is seeking a Technical Support Representative for its 100% remote SaaS platform serving contractors in the United States. You will assist customers via phone, guide them through platform navigation, troubleshoot issues, and help with permit filings to keep projects moving.

You will lead platform demonstrations, explain workflows, and communicate technical information clearly to users with varying levels of expertise.

Qualifications

• 2+ years in customer service or technical support, preferably phone-based.
• Fluent in English, written and spoken.
• Experience with SaaS platforms, CRM systems, or related tools.
• Experience delivering live platform demos or training.
• Strong analytical and problem-solving abilities.
• High attention to detail and ownership of issues.
• Proficiency with Excel and working with spreadsheets.
• Willingness to learn new tools and systems.

Responsibilities

• Handle inbound calls and provide professional, timely support.
• Troubleshoot platform functionality, account setup, and filings.
• Guide customers through features, workflows, and processes.
• Conduct platform demonstrations and training sessions.
• Investigate issues, identify root causes, and determine solutions.
• Own customer issues from start to resolution and escalate when needed.
• Follow up to ensure solutions work and customer satisfaction.
• Document interactions and resolutions in the CRM.

Skills

Customer support

Technical troubleshooting

SaaS platforms

CRM systems

Platform demos

Analytical thinking

English fluency

Excel

Tools

GoHighLevel

HubSpot

CRM platforms

Browser-based tools

Job description

Kraken.Com is seeking a Technical Support Representative for its 100% remote SaaS platform serving contractors in the United States. You will assist customers via phone, guide them through platform navigation, troubleshoot issues, and help with permit filings to keep projects moving.

You will lead platform demonstrations, explain workflows, and communicate technical information clearly to users with varying levels of expertise.