Remote SaaS Support Specialist

Atomic Hr; Rosario; Remote; ARS 68,155,000 - 113,592,000; Full time

Benefits offered by this job

Fully remote

Flexible schedule

Training & onboarding

Job summary

Atomic Hr is seeking a Technical Support Representative for a fully remote role in the SaaS sector. You will assist contractors via phone, troubleshoot platform issues, and guide users through workflows to ensure smooth permit filings and account management.

You will demonstrate platform features, analyze root causes, and own issues from first contact to resolution, while communicating clearly with customers at all technical levels and contributing to ongoing product improvements.

Qualifications

• 2+ years in customer service or tech support.
• Fluent English (spoken and written).
• Experience with SaaS platforms, CRM systems, or other tech tools.
• Experience delivering platform demos and walkthroughs.
• Strong analytical and problem-solving skills.
• Detail-oriented with the ability to handle information accurately.
• Willingness to learn new tools and systems.
• Proficient with Microsoft Excel.
• Clear communication of technical concepts to varied audiences.
• Ownership mindset and proactive attitude.

Responsibilities

• Handle inbound customer calls and provide professional, timely, and solution-oriented support.
• Troubleshoot issues related to platform functionality, account setup, document uploads, permit filings, and general software usage.
• Guide customers step by step through platform features, workflows, and processes to help them resolve issues independently.
• Conduct platform demonstrations and walkthroughs to introduce customers to key features and explain how to use the system effectively.
• Investigate problems by analyzing available information, identifying potential root causes, and determining the best course of action.
• Take ownership of customer issues from initial contact through resolution, escalating more complex cases when necessary.
• Follow up with customers to confirm that solutions are working and ensure a positive support experience.

Skills

Customer service

Technical troubleshooting

Analytical mindset

Detail-oriented

Ownership mindset

Excel

Communication

English fluency

Problem-solving

Proactive

Tools

GoHighLevel

HubSpot

CRM platforms

Job description

Atomic Hr is seeking a Technical Support Representative for a fully remote role in the SaaS sector. You will assist contractors via phone, troubleshoot platform issues, and guide users through workflows to ensure smooth permit filings and account management.

You will demonstrate platform features, analyze root causes, and own issues from first contact to resolution, while communicating clearly with customers at all technical levels and contributing to ongoing product improvements.