Remote SaaS Customer Support Specialist

Willow Health; Rosario; Remote; ARS 1,339,000 - 1,786,000; Full time

Benefits offered by this job

Fully remote role

Flexible scheduling

Structured onboarding and training

Growth opportunities

Job summary

Prometeo Talent is partnering with a US-based SaaS company to recruit a Customer Support Representative. This fully remote role serves contractors across the US market and involves handling permit filings, account setup, and platform usage. You will log interactions in CRM, maintain knowledge of workflows, and suggest improvements.

The role emphasizes English fluency, problem solving beyond scripts, and a proactive approach to customer satisfaction in a fast-growing environment.

Qualifications

• Minimum 2 years of customer service experience in a phone-based or call center environment.

Responsibilities

• Answer inbound customer calls in a professional and timely manner.
• Resolve questions on permit status, document uploads, account setup, and billing.
• Log all interactions in the CRM accurately and maintain platform knowledge.
• Meet or exceed performance metrics like call volume and first-call resolution.

Skills

Customer service experience

English proficiency

Excel proficiency

Tools

GoHighLevel

HubSpot

Job description

Prometeo Talent is partnering with a US-based SaaS company to recruit a Customer Support Representative. This fully remote role serves contractors across the US market and involves handling permit filings, account setup, and platform usage. You will log interactions in CRM, maintain knowledge of workflows, and suggest improvements.

The role emphasizes English fluency, problem solving beyond scripts, and a proactive approach to customer satisfaction in a fast-growing environment.