Remote SaaS Technical Support Specialist

Agency; Ciudad de Mendoza; Remote; ARS 99,928,000 - 138,361,000; Full time

Benefits offered by this job

Fully remote role

Structured onboarding and training

Growth opportunities

Flexible scheduling

Job summary

Agency partners with a fast-growing SaaS company transforming the construction permitting industry in the U.S. We are seeking an L3 Technical Support Engineer to provide technical-level assistance to vendors for enterprise-level data-transfer solutions, including build-out of new workflows and ongoing support for time-sensitive transfers.

The role is 100% remote, with focused responsibilities on solving complex platform issues, guiding customers through workflows, and maintaining thorough

Qualifications

• BS degree in Information Technology, Computer Science or relevant field.
• Understanding of Linux and AIX commands (searching, copying files, moving files, appending files, permissions on files, etc…).
• Understanding of Environment Variables.
• Scripting in Shell is required.
• Scripting in Perl is desired.
• Understanding of rsync and SSH keys.
• Excellent verbal and written English communication skills.

Responsibilities

• Provide technical-level assistance to vendors for enterprise-level MFT solutions.
• Build out new workflows, updates and support/repair of existing critical data transfers.
• Diagnose and troubleshoot software/hardware issues.
• Log and escalate issues to appropriate internal teams when needed.
• Document technical knowledge in notes and manuals.
• Maintain jovial relationships with clients and ensure systems are fully functional after troubleshooting.

Skills

Linux

AIX

Shell scripting

Perl scripting

rsync

SSH keys

Environment variables

Education

BS degree in Information Technology or Computer Science or relevant field

Job description

Agency partners with a fast-growing SaaS company transforming the construction permitting industry in the U.S. We are seeking an L3 Technical Support Engineer to provide technical-level assistance to vendors for enterprise-level data-transfer solutions, including build-out of new workflows and ongoing support for time-sensitive transfers.

The role is 100% remote, with focused responsibilities on solving complex platform issues, guiding customers through workflows, and maintaining thorough