Remote SaaS Support Engineer (English Fluent)

Noovy Ltd.; Buenos Aires; Remote; ARS 64,569,000 - 104,540,000; Full time

Job summary

Noovy Ltd. in Cordoba, Argentina, is seeking a Technical Support Representative for a fast-growing SaaS company serving contractors in the construction permitting space. This fully remote role involves guiding customers through the platform, handling inquiries, and ensuring smooth workflows.

You will troubleshoot issues, conduct product demos, and communicate technical concepts to users with varying levels of expertise while owning cases from start to finish.

Qualifications

• At least 2 years in customer service or technical support.
• Full professional fluency in English.
• Experience with software platforms, SaaS products, or CRM systems.
• Experience conducting platform demos, software walkthroughs, or customer training.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and accuracy.
• Tech-oriented mindset and willingness to learn new tools.
• Proficiency in Microsoft Excel.
• Strong communication skills and ability to explain technical concepts clearly.
• Proactive ownership and accountability when handling customer issues.

Responsibilities

• Handle inbound calls with professional, timely, and solution-oriented support.
• Troubleshoot issues related to platform functionality, account setup, and document uploads.
• Guide customers through platform features, workflows, and processes to resolve issues.
• Conduct platform demonstrations and walkthroughs.
• Investigate problems by analyzing information and identifying root causes.
• Take ownership from initial contact through resolution, escalating as needed.
• Follow up with customers to ensure solutions are working.

Skills

Customer service

Technical mindset

English fluency

Problem solving

Analytical thinking

Tools

HubSpot

GoHighLevel

CRM software

Job description

Noovy Ltd. in Cordoba, Argentina, is seeking a Technical Support Representative for a fast-growing SaaS company serving contractors in the construction permitting space. This fully remote role involves guiding customers through the platform, handling inquiries, and ensuring smooth workflows.

You will troubleshoot issues, conduct product demos, and communicate technical concepts to users with varying levels of expertise while owning cases from start to finish.