Remote SaaS Technical Support Engineer

YO AI Labs; La Pampa; Remote; ARS 60,582,000 - 106,019,000; Full time

Benefits offered by this job

Fully remote

Flexible scheduling

Onboarding and training

Growth opportunities

Supportive team

Skill development

Job summary

YO AI Labs is seeking a Technical Support Representative for a 100% remote role serving US-based contractors. You will combine customer service, technical troubleshooting, and platform expertise to ensure smooth permit filings and effective use of the software.

In this role you will handle calls, perform demos, guide users through workflows, investigate issues, and own problems through resolution while maintaining high satisfaction and accurate CRM documentation.

Qualifications

• At least 2 years of experience in customer service, technical support, or a similar customer-facing role.
• Full professional fluency in English, both spoken and written.
• Experience supporting customers with software platforms, SaaS products, CRM systems, or other technology-based tools.
• Experience conducting platform demos, software walkthroughs, or feature explanations for customers is highly valued.
• Strong analytical and problem-solving skills, with the ability to investigate issues and identify their root causes.
• Excellent attention to detail and the ability to handle information accurately.
• A technology-oriented mindset, with the curiosity and willingness to learn new tools, systems, and software.
• Proficiency in Microsoft Excel and confidence working with spreadsheets.
• Strong communication skills and the ability to explain technical concepts in a clear, accessible way.
• A proactive attitude, sound judgment, and a strong sense of ownership when handling customer issues.

Responsibilities

• Handle inbound customer calls and provide professional, timely, and solution-oriented support.
• Troubleshoot issues related to platform functionality, account setup, document uploads, permit filings, and general software usage.
• Guide customers step by step through platform features, workflows, and processes to help them resolve issues independently.
• Conduct platform demonstrations and walkthroughs to introduce customers to key features and explain how to use the system effectively.
• Investigate problems by analyzing available information, identifying potential root causes, and determining the best course of action.
• Take ownership of customer issues from initial contact through resolution, escalating more complex cases when necessary.
• Follow up with customers to confirm that solutions are working and ensure a positive support experience.

Skills

Customer service

Technical support

English fluency

Analytical thinking

Problem solving

Excel proficiency

Communication skills

Ownership

Live demos

Tools

GoHighLevel

HubSpot

Job description

YO AI Labs is seeking a Technical Support Representative for a 100% remote role serving US-based contractors. You will combine customer service, technical troubleshooting, and platform expertise to ensure smooth permit filings and effective use of the software.

In this role you will handle calls, perform demos, guide users through workflows, investigate issues, and own problems through resolution while maintaining high satisfaction and accurate CRM documentation.