Remote SaaS Tech Support Engineer – SQL & Azure

SupportYourApp; Buenos Aires; Remote; ARS 92,678,000 - 139,018,000; Full time

Job summary

SupportYourApp is seeking a Technical Support Specialist (SaaS | SQL) for a remote role in Buenos Aires. You will work at the intersection of client support and production systems, diagnosing database, application, and infrastructure issues in a live production environment.

You'll gain exposure to a full Microsoft stack (Azure, SQL Server, .NET, Angular) and collaborate with client stakeholders. The role emphasizes analytical problem solving and proactive system monitoring.

Qualifications

• 3+ years of technical support experience in a SaaS/software environment.
• Strong SQL skills (queries, troubleshooting, working with live data).
• Experience supporting web-based applications in production.
• Ability to troubleshoot across multiple layers (database, application, network).
• Comfortable working with remote servers/environments (RDP).
• Strong English communication skills.

Responsibilities

• Diagnose and resolve issues across database, application, and infrastructure layers.
• Work directly with clients to troubleshoot and explain technical problems.
• Collaborate with engineering to elevate and resolve complex cases.
• Monitor production environments and prevent issues before they escalate.

Skills

SQL

SaaS support

English communications

Problem solving

Azure

.NET

Angular

Tools

Azure

SQL Server

.NET

Angular

Jira

RDP

Power BI

Job description

SupportYourApp is seeking a Technical Support Specialist (SaaS | SQL) for a remote role in Buenos Aires. You will work at the intersection of client support and production systems, diagnosing database, application, and infrastructure issues in a live production environment.

You'll gain exposure to a full Microsoft stack (Azure, SQL Server, .NET, Angular) and collaborate with client stakeholders. The role emphasizes analytical problem solving and proactive system monitoring.