SaaS Tech Support Specialist - SQL, Azure, .NET (Remote)

Coinscapture; Quilmes; Remote; ARS 99,928,000 - 138,361,000; Full time

Job summary

World Tech Recruiting in Buenos Aires is seeking a Technical Support Specialist for a SaaS environment. This remote role requires strong SQL skills and production-system experience, with hours aligned to US Pacific Time.

You'll troubleshoot across database, application, and infrastructure layers, interact with clients, and collaborate with engineering to resolve complex issues while advancing into senior support or DevOps paths.

Qualifications

• 3+ years of technical support in a SaaS/software environment (non‑negotiable).
• Strong SQL skills (queries, troubleshooting, working with live data).
• Experience supporting web-based applications in production.
• Ability to troubleshoot across multiple layers (database, application, network).
• Comfortable working with remote servers/environments (RDP).
• Strong English communication skills — you’ll interact directly with clients.

Responsibilities

• Investigate system issues using SQL queries.
• Resolve performance bottlenecks or data inconsistencies.
• Monitor production environments and prevent issues before they escalate.
• Work directly with clients to troubleshoot and explain technical problems.
• Collaborate with engineering to elevate and resolve complex cases.
• During quieter periods, proactively monitor systems and improve documentation.

Skills

SQL

English communication

SaaS support

Problem solving

Self-starter

Remote server troubleshooting

Tools

Jira

RDP

Monitoring tools

SQL Profiler

Job description

World Tech Recruiting in Buenos Aires is seeking a Technical Support Specialist for a SaaS environment. This remote role requires strong SQL skills and production-system experience, with hours aligned to US Pacific Time.

You'll troubleshoot across database, application, and infrastructure layers, interact with clients, and collaborate with engineering to resolve complex issues while advancing into senior support or DevOps paths.