Remote SaaS Tech Support Engineer — Construction Permitting

Grupo Abans; La Pampa; Remote; ARS 46,120,000 - 107,614,000; Full time

Job summary

Grupo Abans is hiring a Technical Support Representative for a 100% remote role. You will assist Latin American customers with the company’s SaaS platform, guide platform usage, and troubleshoot technical issues.

The role emphasizes ownership, clear communication, and demonstrating key features to clients. The ideal candidate has at least 2 years in customer service or technical support, strong English proficiency, and experience with SaaS products and CRM systems.

Qualifications

• At least 2 years of experience in customer service or technical support.
• Fluent English, both spoken and written.
• Experience supporting software platforms, SaaS products, or CRM systems.

Responsibilities

• Handle inbound customer calls with professional, timely support.
• Troubleshoot issues related to platform functionality and account setup.
• Guide customers through platform features and workflows.
• Conduct platform demonstrations and walkthroughs for customers.
• Investigate problems, identify root causes, and determine actions.
• Take ownership from initial contact to resolution, escalate when needed.
• Follow up to ensure solutions work and customer satisfaction.

Skills

Customer service

Technical support

English fluency

CRM systems

SaaS platforms

Problem solving

Analytical thinking

Communication skills

Excel

GoHighLevel

Tools

GoHighLevel

HubSpot

CRM platforms

Job description

Grupo Abans is hiring a Technical Support Representative for a 100% remote role. You will assist Latin American customers with the company’s SaaS platform, guide platform usage, and troubleshoot technical issues.

The role emphasizes ownership, clear communication, and demonstrating key features to clients. The ideal candidate has at least 2 years in customer service or technical support, strong English proficiency, and experience with SaaS products and CRM systems.