Remote SaaS Support Specialist - Power BI & SQL

Shockbyte

Santa Fe Capital

Remote

ARS 46,437,000 - 69,656,000

Full time

3 days ago

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Job summary

Prometeo Talent in Argentina is seeking a Technical Support Representative for a fast-growing SaaS company serving construction permitting contractors across the U.S. This fully remote role blends customer service, technical problem solving, and platform expertise to ensure smooth project workflows.

You will answer inquiries, guide users through demos, troubleshoot platform issues, and document resolutions in the CRM.

Qualifications

At least 2 years in customer service or technical support, preferably phone-based.
Fluent in English, both spoken and written.
Experience with software platforms, SaaS products, CRMs, or other tech tools.
Experience delivering live product demos or training is valued.
Strong analytical and problem-solving skills with root-cause analysis.
Proficiency with Microsoft Excel and spreadsheets.

Responsibilities

Handle inbound calls with professional, timely, solution-oriented support.
Troubleshoot platform functionality, account setup, uploads, filings, and general usage.
Guide customers through platform features and workflows; conduct demonstrations.
Investigate issues, identify root causes, and determine best actions.
Take ownership from initial contact to resolution; escalate when needed.
Follow up to ensure solutions are working and customer satisfaction is high.