Remote SaaS Support Specialist for Construction Permits

Nubimetrics; Ciudad de Mendoza; Remote; ARS 77,221,000 - 123,554,000; Full time

Benefits offered by this job

Fully remote

Flexible scheduling

Onboarding & training

Job summary

Prometeo Talent is seeking a Customer Support Representative for a 100% remote position in the SaaS industry. The role focuses on assisting contractors with permit filings, account setup, and platform usage while applying critical thinking to go beyond scripts.

You will own customer issues, document interactions, and contribute to ongoing product and operations improvements. A strong English background and comfort with Excel are essential.

Qualifications

• Minimum 2 years of customer service experience in phone-based or call center environment.
• Full fluency in English, both spoken and written.
• Proficiency in Microsoft Excel and comfortable working with spreadsheets.

Responsibilities

• Answer inbound customer calls in a professional, courteous, and timely manner.
• Resolve questions related to permit filings, account setup, and billing.
• Log all interactions in the CRM and maintain knowledge of platform workflows.
• Meet or exceed performance metrics including call volume and first-call resolution.
• Follow up with customers via phone or email to confirm issues are resolved.

Skills

Customer service

English fluency

Problem solving

Tools

GoHighLevel

HubSpot

Excel

Job description

Prometeo Talent is seeking a Customer Support Representative for a 100% remote position in the SaaS industry. The role focuses on assisting contractors with permit filings, account setup, and platform usage while applying critical thinking to go beyond scripts.

You will own customer issues, document interactions, and contribute to ongoing product and operations improvements. A strong English background and comfort with Excel are essential.