Remote SaaS Support Specialist - Growth & Solutions

Virtustant; Ciudad de Mendoza; Remote; ARS 65,012,000 - 92,875,000; Full time

Benefits offered by this job

Fully remote role

Flexible scheduling

Structured onboarding and product培训

Growth opportunities

Supportive team culture

Job summary

Prometeo Talent is recruiting a Customer Support Representative for a fast-growing SaaS company transforming the construction permitting industry in the U.S. This is a 100% remote role serving contractors with permit filings, account management, and platform usage.

The ideal candidate will be friendly, reliable, and professional, enjoy solving problems, and take ownership of finding the best solution. Strong English communication and Excel skills are required.

Qualifications

• 2+ years of customer service experience in a phone-based or call center environment.
• Full fluency in English, both spoken and written.
• Proficiency in Microsoft Excel and confidence working with spreadsheets.

Responsibilities

• Answer inbound customer calls in a professional, courteous, and timely manner.
• Resolve questions related to permit status, document uploads, account setup, and billing.
• Use critical thinking to determine the best resolution when situations fall outside existing processes.
• Take ownership of customer issues through resolution, escalating when necessary.
• Follow up with customers via phone or email to confirm issues are resolved.

Skills

English fluency

Customer service experience

Tools

Microsoft Excel

Job description

Prometeo Talent is recruiting a Customer Support Representative for a fast-growing SaaS company transforming the construction permitting industry in the U.S. This is a 100% remote role serving contractors with permit filings, account management, and platform usage.

The ideal candidate will be friendly, reliable, and professional, enjoy solving problems, and take ownership of finding the best solution. Strong English communication and Excel skills are required.