Remote SaaS Customer Support Specialist — English Fluent

Cs Outsource; La Pampa; Remote; ARS 61,917,000 - 92,875,000; Full time

Benefits offered by this job

Fully remote role

Flexible scheduling

Structured onboarding and training

Growth opportunities

Job summary

Prometeo Talent is seeking a Customer Support Representative for a fast-growing SaaS company transforming the construction permitting industry in the U.S. This fully remote role focuses on assisting contractors with permit filings, account management, and platform usage.

The ideal candidate is friendly, reliable, and able to think critically beyond scripts, with strong English and Excel skills and a commitment to outstanding service.

Qualifications

• Minimum 2 years of customer service experience in a phone-based or call center environment.
• Full fluency in English, both spoken and written.
• Proficiency in Microsoft Excel and confidence working with spreadsheets.

Responsibilities

• Answer inbound customer calls in a professional, courteous, and timely manner.
• Resolve questions related to permit status, document uploads, account setup, and billing.
• Use critical thinking to determine the best resolution when situations fall outside existing processes.
• Take ownership of customer issues through resolution, escalating when necessary.
• Follow up with customers via phone or email to confirm issues are resolved.

Skills

Customer service

English fluency

Excel

Tools

GoHighLevel

HubSpot

Job description

Prometeo Talent is seeking a Customer Support Representative for a fast-growing SaaS company transforming the construction permitting industry in the U.S. This fully remote role focuses on assisting contractors with permit filings, account management, and platform usage.

The ideal candidate is friendly, reliable, and able to think critically beyond scripts, with strong English and Excel skills and a commitment to outstanding service.