Remote SaaS Customer Support Specialist

Exp. Group. Llc; Tandil; Remote; ARS 77,221,000 - 123,554,000; Full time

Benefits offered by this job

Fully remote

Flexible scheduling

Onboarding and training

Job summary

Prometeo Talent is partnering with a fast-growing SaaS company transforming the construction permitting industry in the U.S. This role is fully remote and focuses on helping contractors through phone and email support, account management, and platform usage.

You will log interactions in the CRM, learn the platform workflows, and contribute to performance improvements while maintaining high customer satisfaction. Excellent English and Excel skills are required.

Qualifications

• Minimum 2 years of customer service experience in a phone-based or call center environment.
• Full fluency in English, both spoken and written.
• Proficiency in Microsoft Excel and confidence working with spreadsheets.

Responsibilities

• Answer inbound customer calls in a professional, courteous, and timely manner.
• Resolve questions related to permit status, document uploads, account setup, and billing.
• Use critical thinking to determine the best resolution when situations fall outside existing processes.
• Take ownership of customer issues through resolution, escalating when necessary.
• Follow up with customers via phone or email to confirm issues are resolved.

Skills

Customer service

English fluency

Excel

Tools

GoHighLevel

HubSpot

CRM software

Job description

Prometeo Talent is partnering with a fast-growing SaaS company transforming the construction permitting industry in the U.S. This role is fully remote and focuses on helping contractors through phone and email support, account management, and platform usage.

You will log interactions in the CRM, learn the platform workflows, and contribute to performance improvements while maintaining high customer satisfaction. Excellent English and Excel skills are required.