Remote SaaS Support Specialist — Customer Success

IQVIA Inc; Tandil; Remote; ARS 61,917,000 - 108,354,000; Full time

Benefits offered by this job

Fully remote role with flexible hours

Structured onboarding and ongoing prod

Growth opportunities

Job summary

Prometeo Talent is seeking a Customer Support Representative for a fast-growing SaaS company transforming the construction permitting industry in the United States. This is a 100% remote role serving contractors with permit filings, account setup, and platform usage.

You will handle inbound calls, maintain CRM logs, and ensure high customer satisfaction while using independent judgment to resolve non-scripted issues. Excellent English communication is essential.

Qualifications

• Minimum 2 years of customer service experience in a phone-based or call center environment, conducted in English.
• Full fluency in English, both spoken and written.
• Proficiency in Microsoft Excel and confidence working with spreadsheets.

Responsibilities

• Answer inbound customer calls in a professional, courteous, and timely manner.
• Resolve questions related to permit status, document uploads, account setup, and billing.
• Use critical thinking to determine the best resolution when situations fall outside existing processes.
• Take ownership of customer issues through resolution, escalating when necessary.
• Follow up with customers via phone or email to confirm issues are resolved.

Skills

Customer service

Phone support

English fluency

Excel

CRM proficiency

Tools

GoHighLevel

HubSpot

Excel

Job description

Prometeo Talent is seeking a Customer Support Representative for a fast-growing SaaS company transforming the construction permitting industry in the United States. This is a 100% remote role serving contractors with permit filings, account setup, and platform usage.

You will handle inbound calls, maintain CRM logs, and ensure high customer satisfaction while using independent judgment to resolve non-scripted issues. Excellent English communication is essential.