Remote SaaS Customer Support Specialist – Permits Concierge

Eng; La Pampa; Remote; ARS 64,907,000 - 101,997,000; Full time

Benefits offered by this job

Fully remote

Flexible scheduling

Onboarding & training

Supportive team culture

Growth opportunities

Job summary

Prometeo Talent is seeking a Customer Support Representative for a fast-growing SaaS company in the construction permitting space. This remote role focuses on assisting contractors with permit filings, account setup, and platform usage, while maintaining CRM records and applying independent judgment when processes don’t fit the standard playbook.

The ideal candidate has at least 2 years of English-language customer service experience, strong problem-solving skills, and solid Excel knowledge.

Qualifications

• Minimum 2 years of customer service experience in a phone-based or call-center environment.
• Full fluency in English, both spoken and written.
• Proficiency in Microsoft Excel and confidence working with spreadsheets.

Responsibilities

• Answer inbound customer calls in a professional, courteous, and timely manner.
• Assist contractors with permit filings, account management, and platform usage.
• Log all interactions accurately in the CRM system and maintain knowledge of workflows.
• Meet or exceed performance metrics like call volume, first-call resolution, and CSAT.
• Identify process improvements and communicate insights to product/operations teams.

Skills

English fluency

Customer service

Problem solving

Communication

Tools

GoHighLevel

HubSpot

Job description

Prometeo Talent is seeking a Customer Support Representative for a fast-growing SaaS company in the construction permitting space. This remote role focuses on assisting contractors with permit filings, account setup, and platform usage, while maintaining CRM records and applying independent judgment when processes don’t fit the standard playbook.

The ideal candidate has at least 2 years of English-language customer service experience, strong problem-solving skills, and solid Excel knowledge.