Remote SaaS Support Specialist

Toward Jobs; Salta; Remote; ARS 43,117,000 - 68,987,000; Full time

Benefits offered by this job

Fully remote role

Flexible scheduling

Structured onboarding and ongoing prod

Growth opportunities

Supportive team culture

Job summary

Prometeo Talent is partnering with a fast-growing SaaS company to hire a Customer Support Representative for a 100% remote role. The position focuses on assisting contractors with permit filings, account management, and platform usage.

The ideal candidate is friendly, reliable, and capable of solving problems beyond scripts. Strong English, Excel, and CRM skills are essential, with a commitment to high-quality customer care and ongoing product training.

Qualifications

• Minimum 2 years of customer service experience, phone-based or call center.
• Full fluency in English, both spoken and written.
• Proficiency in Microsoft Excel and working with spreadsheets.

Responsibilities

• Answer inbound customer calls professionally and timely.
• Resolve questions on permit status, document uploads, account setup, and billing.
• Use critical thinking to determine best resolutions outside standard playbooks.
• Take ownership of customer issues through resolution and escalate when necessary.
• Follow up with customers by phone or email to confirm resolution.
• Log interactions in the CRM accurately.
• Maintain knowledge of platform and permitting workflows.
• Learn and navigate SaaS platforms, CRM tools, and spreadsheets.
• Meet or exceed performance metrics like call volume, first-call resolution, and CSAT.
• Identify recurring issues and opportunities for improvement.
• Communicate insights to product and operations teams.

Skills

Customer service experience

English fluency

Microsoft Excel

CRM experience

GoHighLevel/HubSpot

Problem solving

Tools

GoHighLevel

HubSpot

Job description

Prometeo Talent is partnering with a fast-growing SaaS company to hire a Customer Support Representative for a 100% remote role. The position focuses on assisting contractors with permit filings, account management, and platform usage.

The ideal candidate is friendly, reliable, and capable of solving problems beyond scripts. Strong English, Excel, and CRM skills are essential, with a commitment to high-quality customer care and ongoing product training.