Remote SaaS Customer Support Specialist - Permits

Supportyourapp; Tandil; Hybrid; ARS 64,866,000 - 92,666,000; Full time

Benefits offered by this job

Fully remote role with flexible sched­

Structured onboarding and ongoing prod

Supportive team culture

Growth opportunities

Job summary

Prometeo Talent is seeking a Customer Support Representative for a fast-growing SaaS company transforming the construction permits space in the U.S. This is a 100% remote, full-time role serving contractors with inquiries, account setup, and platform usage.

You will handle inbound calls, document interactions in the CRM, assist with permit filings, and coordinate with product and operations to improve the customer experience.

Qualifications

• Minimum 2 years of customer service experience in a phone-based or call center environment, conducted in English.
• Full fluency in English, both spoken and written.
• Proficiency in Microsoft Excel and confidence working with spreadsheets.

Responsibilities

• Answer inbound customer calls in a professional, courteous, and timely manner.
• Resolve questions related to permit status, document uploads, account setup, and billing.
• Use critical thinking to determine the best resolution when situations fall outside existing processes.
• Take ownership of customer issues through resolution, escalating when necessary.
• Follow up with customers via phone or email to confirm issues are resolved.

Skills

Customer service

English fluency

Excel

Tools

GoHighLevel

HubSpot

Job description

Prometeo Talent is seeking a Customer Support Representative for a fast-growing SaaS company transforming the construction permits space in the U.S. This is a 100% remote, full-time role serving contractors with inquiries, account setup, and platform usage.

You will handle inbound calls, document interactions in the CRM, assist with permit filings, and coordinate with product and operations to improve the customer experience.