Remote SaaS Support Specialist — Permits & Accounts

Dollar Tree, Inc.; Ciudad de Mendoza; Remote; ARS 64,569,000 - 98,390,000; Full time

Benefits offered by this job

Competitive full-time compensation

Fully remote role with flexible hours

Structured onboarding and product培训

Supportive team culture

Clear growth opportunities

Job summary

Prometeo Talent is seeking a Customer Support Representative for a fast-growing SaaS company in the construction permitting space. This 100% remote role focuses on helping contractors with permit filings, account management, and platform usage from a Latin American location.

You will resolve inquiries, navigate SaaS platforms and CRM tools, and maintain accurate records while meeting performance metrics. Strong English communication and Excel skills are essential, with a flexible,

Qualifications

• Minimum 2 years of customer service experience in a phone-based or call center environment.
• Full fluency in English, both spoken and written.
• Proficiency in Microsoft Excel and comfort working with spreadsheets.

Responsibilities

• Answer inbound customer calls in a professional, courteous, and timely manner.
• Resolve questions related to permit status, document uploads, account setup, and billing.
• Use critical thinking to determine the best resolution when situations fall outside existing processes.
• Take ownership of customer issues through resolution, escalating when necessary.
• Follow up with customers via phone or email to confirm issues are resolved.

Skills

Fluent English

Excel proficiency

Tools

GoHighLevel

HubSpot

Job description

Prometeo Talent is seeking a Customer Support Representative for a fast-growing SaaS company in the construction permitting space. This 100% remote role focuses on helping contractors with permit filings, account management, and platform usage from a Latin American location.

You will resolve inquiries, navigate SaaS platforms and CRM tools, and maintain accurate records while meeting performance metrics. Strong English communication and Excel skills are essential, with a flexible,