Remote SaaS Support Engineer — First-Contact Specialist

SupportYourApp; Tandil; Remote; ARS 64.907.000 - 101.997.000; Vollzeit

Benefits dieser Stelle

Fully remote work

Flexible scheduling

Onboarding & training

Growth opportunities

Zusammenfassung

Prometeo Talent is seeking a Customer Support Representative for a fast-growing SaaS company transforming construction permitting. This 100% remote, full-time role places you as the first point of contact for customers in Latin America, helping keep projects moving.

You’ll resolve inquiries over the phone and via email, document interactions in the CRM, and contribute to process improvements. Fluency in English and at least two years in customer service are required; GoHighLevel or HubSpot

Qualifikationen

• Minimum 2 years of customer service experience in a phone-based or call center environment, conducted in English.
• Full fluency in English, both spoken and written.
• Proficiency in Microsoft Excel and confidence working with spreadsheets.

Aufgaben

• Answer inbound customer calls in a professional, courteous, and timely manner.
• Resolve questions related to permit status, document uploads, account setup, and billing.
• Use critical thinking to determine the best resolution when situations fall outside existing processes.
• Take ownership of customer issues through resolution, escalating when necessary.
• Follow up with customers via phone or email to confirm issues are resolved.
• Log all interactions accurately in the CRM system.
• Maintain a thorough working knowledge of the platform and permitting workflows.
• Quickly learn and navigate SaaS platforms, CRM tools, and spreadsheets as part of daily work.
• Meet or exceed individual performance metrics including call volume, first-call resolution, and customer satisfaction scores.
• Identify recurring issues, inefficiencies, and improvement opportunities.
• Communicate insights and suggestions to the product and operations teams.

Kenntnisse

Customer service

English fluency

Tools

GoHighLevel

HubSpot

Excel

Jobbeschreibung

Prometeo Talent is seeking a Customer Support Representative for a fast-growing SaaS company transforming construction permitting. This 100% remote, full-time role places you as the first point of contact for customers in Latin America, helping keep projects moving.

You’ll resolve inquiries over the phone and via email, document interactions in the CRM, and contribute to process improvements. Fluency in English and at least two years in customer service are required; GoHighLevel or HubSpot