Remote SaaS Support Specialist — Customer Care

Dinotech; Buenos Aires; Remote; ARS 92,875,000 - 116,094,000; Full time

Benefits offered by this job

Fully remote role

Flexible scheduling

Onboarding and training

Job summary

Prometeo Talent is partnering with a fast-growing SaaS company transforming the construction permitting industry in the U.S. This role is the first point of contact for Latin American customers and is fully remote.

You will handle inbound and outbound support calls, assist with permit filings, account management, and platform usage, while applying critical thinking to resolve non-standard issues and improve processes.

Qualifications

• Minimum 2 years of customer service experience in a phone-based or call center environment, conducted in English.
• Full fluency in English, both spoken and written.
• Proficiency in Microsoft Excel and confidence working with spreadsheets.

Responsibilities

• Answer inbound customer calls in a professional, courteous, and timely manner.
• Resolve questions related to permit status, document uploads, account setup, and billing.
• Use critical thinking to determine the best resolution when situations fall outside existing processes.
• Take ownership of customer issues through resolution, escalating when necessary.
• Follow up with customers via phone or email to confirm issues are resolved.

Skills

Customer service

Phone support

English communication

Tools

GoHighLevel

HubSpot

Excel

Job description

Prometeo Talent is partnering with a fast-growing SaaS company transforming the construction permitting industry in the U.S. This role is the first point of contact for Latin American customers and is fully remote.

You will handle inbound and outbound support calls, assist with permit filings, account management, and platform usage, while applying critical thinking to resolve non-standard issues and improve processes.