Remote SaaS Support Specialist | Customer Success

Travelingmedic; Rosario; Remote; ARS 64,569,000 - 99,928,000; Full time

Benefits offered by this job

Competitive full-time compensation

Fully remote role with flexible sched.

Structured onboarding and training

Supportive team culture

Job summary

Prometeo Talent is partnering with a fast-growing SaaS company to hire a Customer Support Representative for a fully remote role. You will be the first point of contact for contractors needing permit filings, account assistance, and platform guidance.

Ideal candidates have 2+ years in customer service, immaculate English, and comfort with Excel. The role emphasizes problem solving, ownership, and collaboration with product/ops teams.

Qualifications

• Minimum 2 years of customer service experience in a phone-based or call center environment, conducted in English.
• Full fluency in English, both spoken and written.
• Proficiency in Microsoft Excel and confidence working with spreadsheets.

Responsibilities

• Answer inbound customer calls in a professional, courteous, and timely manner.
• Resolve questions related to permit status, document uploads, account setup, and billing.
• Use critical thinking to determine the best resolution when situations fall outside existing processes.
• Take ownership of customer issues through resolution, escalating when necessary.
• Follow up with customers via phone or email to confirm issues are resolved.

Skills

Customer service

English proficiency

Tools

GoHighLevel

HubSpot

Excel

Job description

Prometeo Talent is partnering with a fast-growing SaaS company to hire a Customer Support Representative for a fully remote role. You will be the first point of contact for contractors needing permit filings, account assistance, and platform guidance.

Ideal candidates have 2+ years in customer service, immaculate English, and comfort with Excel. The role emphasizes problem solving, ownership, and collaboration with product/ops teams.