Remote SaaS Customer Support Specialist

Hilton; La Pampa; Remote; ARS 69.499.000 - 100.388.000; Vollzeit

Benefits dieser Stelle

Fully remote role

Flexible scheduling

Onboarding and training

Zusammenfassung

Prometeo Talent is seeking a Customer Support Representative for a 100% remote role. You will be the first point of contact for customers, handling inquiries related to permit filings, account setup, and platform usage.

The role emphasizes problem-solving, ownership, and the ability to navigate SaaS CRM tools with a customer-first mindset. Strong English communication and reliable internet are required.

Qualifikationen

• Minimum 2 years of phone-based customer service experience.
• Fluency in English, both spoken and written.
• Proficiency with Microsoft Excel and spreadsheets.

Aufgaben

• Answer inbound customer calls in a professional and timely manner.
• Resolve questions about permit status, uploads, accounts, and billing.
• Log interactions in the CRM and maintain platform knowledge.
• Meet performance metrics including call volume and CSAT.

Kenntnisse

Customer service

English fluency

Phone support

Excel

Tools

GoHighLevel

HubSpot

Jobbeschreibung

Prometeo Talent is seeking a Customer Support Representative for a 100% remote role. You will be the first point of contact for customers, handling inquiries related to permit filings, account setup, and platform usage.

The role emphasizes problem-solving, ownership, and the ability to navigate SaaS CRM tools with a customer-first mindset. Strong English communication and reliable internet are required.