Remote SaaS Support Specialist — Growth & Impact

Smart Fit; Municipio de Juan José Castelli; Remote; ARS 64,569,000 - 98,390,000; Full time

Benefits offered by this job

Fully remote role

Flexible scheduling

Job summary

Prometeo Talent, on behalf of a fast-growing SaaS company, seeks a Customer Support Representative for a 100% remote role. You will be the first point of contact for contractors, handling permit filings, account management, and platform usage.

The role emphasizes independent judgment, ownership of resolutions, and proactive problem solving. Requirements include 2+ years in customer service, English fluency, and strong Excel skills.

Qualifications

• Minimum 2 years of customer service experience in a phone-based or call center environment.
• Fluency in English, both written and spoken.
• Proficiency in Microsoft Excel and working with spreadsheets.

Responsibilities

• Answer inbound customer calls in a professional, courteous, and timely manner.
• Resolve questions related to permit status, document uploads, account setup, and billing.
• Use critical thinking to determine the best resolution when situations fall outside existing processes.
• Take ownership of customer issues through resolution, escalating when necessary.
• Follow up with customers via phone or email to confirm issues are resolved.

Skills

English fluency

Customer service

Tools

Microsoft Excel

Job description

Prometeo Talent, on behalf of a fast-growing SaaS company, seeks a Customer Support Representative for a 100% remote role. You will be the first point of contact for contractors, handling permit filings, account management, and platform usage.

The role emphasizes independent judgment, ownership of resolutions, and proactive problem solving. Requirements include 2+ years in customer service, English fluency, and strong Excel skills.